FiOS TV Technical Assistance

[#1]

Just moved, and transferred our FIOS service. Fired up the FIOS remote app, and registered the new set top box/DVR. I can use the remote control aspects of the app with no problem, but when I try to use the DVR functionality, I get a message loop that keeps popping up and disappearing, telling me there are no set top boxes associated with the account. It goes into a loop of appearing/disappearing, and I have to force quit the app to stop the loop.

Any help would be appreciated. 

[#2]

Have you logged on the my.verizon.com web site and confirmed remote DVR functionaility is enabled?

[#3]

I'm logged in, but I don't see anywhere to enable DVR functionality?

[#4]

Also, I found the "Set Top Boxes" area, and there are none listed there...

[#5]

When service is established it does take a few days for it to be available. When did you start with fios?

[#6]

At this address, exactly 1 month ago. 

[#7]

Are you using the Verizon provided router?

[#8]

From the STB menu choose settings

Then select FIOS TV REMOTE DVR

Then choose Web Access

Follow the instructions on the screen to enable

[#9]

First, I really appreciate you trying to help me, but verizon is making this way too difficult. 

I got to that screen. It says:

Status: Not Activated

To access the website, go to:

http://www.verizon.com/fiostvcentral/

Login ID: 

Confirmation Code: 

(left those out intentionally, of course)

I go to the URL, and get a generic FIOS TV redirect, even though I am logged into my account.

No links anywhere on the page to enter the login ID or Confirmation Code.

[#10]

i am having the same issue, ive not found anywhere to input a user id or confirmation code.

any help with this would be awesome