only Spanish audio avaialble on SD feed of NFL Network game

[csaff499]

this is a very odd and specific issue so bear with me. it only happens on SD, HD is fine. on the NFL Network during the Thursday night game, only during the game itself not during commercials, or even when the referee makes an announcement, the audio is in Spanish. i have tried changing the audio option to Spanish and back again and it didn't work. i have FiOS, and given how oddly specific the issue is that may well be important. this is at least the 3rd week in a row i have had this issue. thank you for your help.

[LawrenceC]

Hi csaff499,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.