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01-08-2012 01:32 PM
For all that are having gateway issue.
He may not like me for this, but user Anthony_Vz (who evidently is a tech for Verizon) offered to fix if you pm him (see this thread: http://forums.verizon.com/t5/FiOS-TV-Technical-Ass
Sounds like he has the fix and it is a router issue.
01-09-2012 02:12 AM - edited 01-09-2012 02:13 AM
Is there any resolution to this . Also get the Bad gateway issue. Using the DVR from the web is worthless. it seems the link for Anthony has been disabled.
01-09-2012 05:42 AM
I chatted with Verizon Tech Allen online and reported what was happening with my DVR and recording shows from the Web and "Bad Gateway" message. He was extremely cordial and the following day my problem was solved.
Thank you very much.
01-09-2012 09:27 PM
I've spoken with 1 person over the phone who submitted a "ticket" for this issue.. spoke to 3 online chat agents who were absolutely WORTHLESS!
The absolute worst service ever... one guy even told me he couldn't help with verizon webpage registration.. I have no idea how he got that out of my bad gateway error message....
01-23-2012 11:40 AM
The "Bad Gateway" message indicates that the port mappings required for web-DVR to work are not set up correctly. You should contact Verizon (I recommend using Live Chat) and ask them to "reset the port mappings for remote DVR". Use exactly that phrase. They will have it fixed very shortly.
02-21-2012 07:55 AM
I had the "Bad Gateway" problem also. Solved by using the remote to schedule any recording on the DVR. After scheduling a program, the "Bad Gateway" problem disappeared and has yet to return. ymmv.
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