Customers With Disabilities

    Verizon Business Sites

  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy


    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support  

    Community help





  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.






    See what's Trending!

Posts: 1
Registered: ‎02-10-2010
0 Kudos

remote control problem

i have the verizon fios cable box and the remote is not responding. the remote is programmed to my tv as well and for my tv, everything is fine. but when i try to chage channels, turn it on/off the box blinks and the remote light up but the cable box won't respond. i tried resetting the remote (and reprogramming) but the remote seems to only operate the tv.


help! thanks in advance.

Posts: 3
Registered: ‎02-10-2010
Device: LG Cell Phone
Plan: Don't know the name
Location: Sarasota Florida
0 Kudos

Re: remote control problem

You may be a victim of the IMG upgrade they tried yesterday, but which failed.. Try disconnecting the power from your STB and after a minute, plugging it back in.

Employee Emeritus
Posts: 225
Registered: ‎01-25-2010
0 Kudos

Re: remote control problem

Hey I saw someone shared some useful information with you did it work because we would like to know if you still need our help to resolve the issue you.

Verizon Telecom
Fiber Solution Center

Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan. Follow us on Twitter™!


My Verizon

Support Tools

Watch FiOS


  • Visual 411