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Contributor
hyang5484
Posts: 1
Registered: ‎02-10-2010
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remote control problem

i have the verizon fios cable box and the remote is not responding. the remote is programmed to my tv as well and for my tv, everything is fine. but when i try to chage channels, turn it on/off the box blinks and the remote light up but the cable box won't respond. i tried resetting the remote (and reprogramming) but the remote seems to only operate the tv.

 

help! thanks in advance.

Contributor
MadInFla
Posts: 3
Registered: ‎02-10-2010
Device: LG Cell Phone
Plan: Don't know the name
Location: Sarasota Florida
0 Kudos

Re: remote control problem

You may be a victim of the IMG upgrade they tried yesterday, but which failed.. Try disconnecting the power from your STB and after a minute, plugging it back in.

Employee Emeritus
VZ_Ron
Posts: 225
Registered: ‎01-25-2010
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Re: remote control problem

Hey I saw someone shared some useful information with you did it work because we would like to know if you still need our help to resolve the issue you.

Ron
Verizon Telecom
Fiber Solution Center


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