set top box can't add certain widgets, can't manage boxes online
crazythunder
Enthusiast - Level 2

i have a dvr and 2 hd stb's. all cisco's.  i've only had fios for 1 month or so. at first, my hd boxes could not see the dvr recordings. a phone call  to tech support fixed that. online, under "set top boxes", i can manage the dvr favorites etc, but my other two boxes give me no options. if i try to add youtube widget etc., the two hd boxes are not in the dropdown box to select  from. if i reset the boxes from the inhome agent, it confuses the two hd boxes and resets the wrong one.

is this an issue for all cisco boxes until the next firmware update? is tech support going to have me simply unplug my box and tell me they can't figure it out? anyone else experiencing anything like this? thanks in advance for any advice.

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Re: set top box can't add certain widgets, can't manage boxes online
Hubrisnxs
Legend
The img version on the cisco boxes prevent it from being able to do alot of the widgets and some of the more advanced features. It will get the 1.9 update in the next few months after they release it, but I am not sure of any dates.
Re: set top box can't add certain widgets, can't manage boxes online
kmz3512
Enthusiast - Level 2

I  also have the Cisco boxes and have the exact same issues.

I guess we have to wait for the 1.9 update for that functionality to work.

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