why do some channels click out
carolynd11
Contributor - Level 1

I have an issue with certain channels just going out for a few seconds and then back on.  WE is one of the channels and ID is the other channel.  The rest of he channels are fine.  What happens with these 2 channels

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Re: why do some channels click out
CRobGauth
Community Leader
Community Leader

Does it happen on all boxes or just one?

Try checking the cable connections on the affected boxes.

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Re: why do some channels click out
carolynd11
Contributor - Level 1

yes, the connections are checked.  It happens on all boxes

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Re: why do some channels click out
CRobGauth
Community Leader
Community Leader

Did you check the connection at the ONT?

Had a problem myself a while back where I found the connection loose there.

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Re: why do some channels click out
appalled1
Enthusiast - Level 1

I just had to have my box upgraded ...the cust. serv. rep told me my other old one was no longer working.

To install the upgraded one...I went thur 2 days of hell.  Finally after 8 people..It got connected but now we have programs that freeze as well....they don't click out, they just freeze.

I cannot call them back and put my life on hold for another 2 days...I am beyond frustrated. 

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Re: why do some channels click out
kh-taylarie
Khoros Partner
Khoros Partner

This thread will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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