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12-20-2008 10:05 PM
12-21-2008 11:50 AM
Customer sevices sre closed
That is not true. The Fiber Solutions Center (FSC) is open 24/7 for technical support: 1-888-553-1555.
Now, as to your not being able to connect. You do not need any disks or instructions from Verizon to be able to connect. Just go to Control Panel, click on Network Setup Wizard, and that will lead you through the steps needed to set up your internet connection.
Make sure one of the first things you do is go to Microssoft's Windows Update and install the latest service. And of course don't forget to install an anti-virus product, if you have not already done so.
Verizon FiOS TV, Internet, and phone
IMG 1.6.0, Build 06.89
12-21-2008 12:35 PM
12-21-2008 03:46 PM
To check if the Nic card is installed go to: click start, select Control panel, then select system. Next select the hardware tab and select Device Manager...Look at the Network adapters...if there is a red or yellow X then the driver needs to be installed. Place your driver disk into the cd rom. Next right click on the device that needs to be installed and update the driver. If your network adapter appears to be working....
Open internet explorer and type: 192.168.1.1 in the address bar...hit enter...this should allow you to see the router. If you can see the routers menu...
Go to https://activatemyfios.verizon.net and enter in you account information.
12-21-2008 07:47 PM
I called Verizon tech support and problem was fixed. My computer was built by myself. After I reformatted, the network card driver was gone so I could
not connect internet , i have to reinstall it and i can connect internet. Thanks. Bann