Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 2
Registered: ‎03-12-2011
0 Kudos

Cannot Uninstall InHomeAgent

[ Edited ]

i've read some other posting but have not found a resolution and as others have commented the online chat help is completely USELESS! 


I received a update notice for VZ IHA. I attempted the update but it wasn't successful. It told me that I needed to uninstall the previous version because multiple versions cannot be installed. I went to control panet to uninstall and it's looking for the .msi file. The file was in the target folder. So i downloaded the IHA AGAIN, ran the uninstall from the control panel and the same message. I went through browse and pointed it to the location of the downloaded file and still..... it says it does not recognize the file. I just want this CRAP gone! Has anyone had any success removing this? If so, what steps did you take?  Is there a manual process?


Any help is appreciated.


*EDIT*  - The error message is:

VzInHomeAgentInstaller.msi is not a valid installation package for the producat Vz In Home Agant. Try to find the installation package "VzInHomeAgentInatller.msi" in a folder from which you can install Vz In Home Agent.

Platinum Contributor I
Posts: 6,813
Registered: ‎08-23-2008
0 Kudos

Re: Cannot Install InHomeAgent

[ Edited ]

Vote here. I have also had issues with uninstall not working properly with various Verizon software products. When a service and or process is left on a machine, and it is still running, I do not consider an application removed.


I believe Verizon should fix these issues and publish a clean up program to actually remove their software. Or or make an uninstaller that is available for download. When you remove a software package, the program should know how to stop the IHA process and actually remove it. I had to do it manually, edit the registry and delete software directories myself. Now the average user is not going to be able to do this.

Posts: 2
Registered: ‎03-12-2011

Re: Cannot Install InHomeAgent

Where did you find the information to manually delete the files? I am comfortable with editing the registry.

Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009

Re: Cannot Uninstall InHomeAgent

there's a manual uninstall process, let me think if I can remember wht they did when they took over my pc.   they pulled it up in add/remove programs (it wouldn't uninstall from there)  

then instead of hitting remove, they hit "click here for support info" and that pulled up the version number. for me it was 8.01.07 

then they pulled up this link in my browser


and then they ran that, and then they were able to remove it   so the important thing, I think is the version number. so get yours, and substitute it and format it like how mine was, but with your version number instead of mine,. 


hope it helps. 

All Star
Posts: 2,050
Registered: ‎11-10-2009
Device: Chromecast Roku TV
Plan: Digital Voice, 75/75
Location: Westford MA
0 Kudos

Re: Cannot Uninstall InHomeAgent

Microsoft used to have a downloadable product called windows cleanup or windows installer cleanup.  It was specifically made to remove failed installs/uninstalls.  They no longer make it available as you could do damage with it it you weren't careful when using it.  However if you google windows clean up you will find that it still available for free download from some 3rd party sites.  I used it to succesfully remove IHA.


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411