Verizon is on a roll with causing issues with my FIOS Service. The latest is that we have renewed to a new contract with changes in our plan and as such billing reflects partial months for each plan. Most of the bill is calculated correctly and I can follow and understand the charges. The only exception is the partial amounts removed and added for the internet discounts (highlighted below). There are 31 days on the billing period and 22 are on the old plan and 9 on the new plan. According to my prior bills I had been receiving a $10 discount on the internet service. On the new plan the discount for the internet service is $25. These amounts are clearly listed on the past bills and the new bill. Here is a copy of the new bill.
As you can see the discount removed due to the old plan's internet is $9 and the discount for the new plan's internet is added as -$6. How is it possible that the old plan's discount of $10 translate to only $1 for the 22 days. Whereas for the nine days I only receive a -$6. By simple math the amount removed should be about $3 due to rounding up ($10* (9/31) ). The added amount should be about -$7.50 (-$25 * (9/31) ). I called billing and they said that they don't know how it is calculated and have no way to determine how it was and that the computer must be right.
I would like an explanation from Verizon on how these two lines were calculated as it seems wrong and of course it is to Verizon's advantage. The computer only calculates based on what the programmer programmed and who is to say it wasn't programmed incorrectly as my bill seems to indicate.
Please look into this as billing has no answer and suggested to send an email or ask in the forums. Have others had this issue and if so how did you resolve it as billing can't do anything. At least that is what they say.
Thanks in advance for any help.
Elizabeth, Next time READ the post as it already said that I contacted Verizon and talked to billing and they don't know how things are calculated. I've already done everything possible on the Support page, virtual chat, service representative and all possible support phone numbers. This post was suggested by the billing department as they ran out of ideas.
Just a typical run around by Verizon so I'm not surprised by your response.
As to the other posters the total bundle discount under the old plan is $15 ($10 for internet and $5 for TV). I already figured out the rounding and then number of days for the other charges so there is no reason to change the rounding for just these two lines. Here is the old bill:
Of course no explanation has been received.