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FIOS INTERNET SLOW
ABPRSX
Newbie
‎12-07-2008 07:20 AM

Hey guys,

I currently have fios internet 10 download 2 upload speeds. Over the past 2 weeks, it has be relatively slow around 4-5 download speeds. the upload 2 has been consistent. I have resetted my router 2-3 times a day and over a course of 2 hrs it will bogg down to 5 dowload speeds again. Anyone have any idea how this can be fixed???  It stinks because I am paying for the 10 & 2 service and I am not receiving that. Avg speeds are 5 & 2. Let me know if there is anything I can do on my end, b4 I raise hell.

thanks,

Vic

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Re: FIOS INTERNET SLOW
dslr595148
Community Leader
Community Leader
‎12-07-2008 11:52 AM
#1 UPnP in the router is turned off?

#2 Your computers are clean? By clean, this means no malware of any kind.
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Re: FIOS INTERNET SLOW
TimSykes
Specialist - Level 2
‎12-08-2008 05:48 AM
Where are you getting the stats for your speed. Do you use a wired or wireless connection?
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Re: FIOS INTERNET SLOW
Fios_Guy
Newbie
‎12-11-2008 07:53 PM

Need to know a few more things about your setup....Wired or wireless? XP or Vista? What's the RWIN on the machines? Have they been optimized at www.verizon.net/optimizesettings?

FG

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Re: FIOS INTERNET SLOW
scondas
Newbie
‎12-11-2008 08:58 PM

I am also having internet performance problems, more than I had with my previous cable modem, and I believe it is due to lost packets.  In wireshark I am seeing a lot of retransmissions and lost segments.  To isolate the problem I did a traceroute to a destination at 11:50PM EST 11 Dec:

  1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
  2     5 ms     5 ms     4 ms  96.231.199.1
  3     5 ms     5 ms     4 ms  G11-1-661.LCR-06.WASHDC.verizon-gni.net [130.81.
104.180]
  4     5 ms     6 ms     4 ms  P15-3.LCR-01.PTLDOR.verizon-gni.net [130.81.28.1
46]
  5     8 ms     9 ms     7 ms  0.so-5-1-0.XT2.DCA5.ALTER.NET [152.63.36.213]
  6     9 ms     7 ms     7 ms  0.so-6-1-0.XT2.DCA5.ALTER.NET [152.63.42.189]
  7     9 ms    17 ms     8 ms  GigabitEthernet7-0-0.GW9.DCA5.ALTER.NET [152.63.
40.21]
  8    17 ms    15 ms    14 ms  [63.81.63.50]
  9    15 ms    15 ms    15 ms  65.216.151.126
 10     *       12 ms    15 ms   [65.216.151.114]

 .....

I then ran pings from the router (to remove my PC from the equation) to hops along the path:

130.81.28.146    100/100 transmitted, 100/100 received, 0% loss <- Good so far

152.63.36.213    100/100 transmitted, 85/100 received, 15% loss <- Pretty grim

65.216.151.114  100/100 transmitted, 82/100 received, 18% loss <- End destination

Looks like my packets are being dropped at 0.so-5-1-0.XT2.DCA5.ALTER.NET.  If my analysis is correct, then my internet problem isn't with FIOS but with Verizon's peering arrangements.  Is is possible that my previous ISP has better peering arrangements than Verizon?

Message Edited by scondas on 12-11-2008 08:59 PM
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