Storms knocked out power in the Richmond VA area on Monday. Power has been restored in most areas but I have no FIOS TV or Internet - I called technical support and they walked me through a manual reboot of the main box but that did not resolve the problem so it appears to be an outside line issue. The representative advised that the earliest tech appointment available is Sunday - 6 days from the beginning of the outage?? I work from home and this is a major deal. The power outages were fairly concentrated in areas so I wonder whether someone at Verizon is assessing and coordinating response as the power company does so that it is most efficient. Is there anything I can do from my end to identify the exact issue? The power company has contractors working in the area - is it possible for Verizon to use the same contractors? Will I be credited for the outage period? Help - Desperate in Richmond
Start a new topic or ask questions in the open forum.
