I have 25/15 internet speed I'm told because I subscribe to extreme HD. However, when I log into Verizon Central and look at my account summary it shows 15/5 speed. This keeps me from using Verizon WIfi or email subaccounts. I have had 3 chat sessions during which the customer service rep logs in as me and sees the correct speed. I then log in and see it corrected. All seems well...But the next time I log in it goes back to 15/5. I have tried cleaning the browser cache of both my browser programs and have tried logging in from several different computers. It's always the same...15/5.
Has anyone else had this problem? I'm going to try another chat session...hopefully won't get routed to India...
sg
this same situation happen to me... ive had the extreme hd bundle at 25/25 then i noticed my speed drop and on verizon central it shows my bundle now has 25/15 i talked to the online rep too and he said my net didnt change maybe if we get a copy of the orignal paperwork that shows ur true net speed will they then change it back... i just created a topic saying if verizon randomly changes our speed and if anyone else knows about these problems... let me know if they resolved you're problem i have yet to fix mine
I think I may have figured out the issue. There seem to be 2 account numbers associated with my account. When I log in to Verizon Central it seems to randomly assign one or the other account number to my session. When one acccount number shows I have 15/5 speed. When the other shows I have 25/15. I'll have to call and see what they say. Interesting.
sg
Use the speed test and find out what you have. Don't believe everything you read.
I know that I do have 25/15 speed. That's not the issue. Because it's telling me that I have 15/5 it is limiting my access to perks associated with the higher speed such as wifi access and email subaccounts.
s
@Raw75sy wrote:I know that I do have 25/15 speed. That's not the issue. Because it's telling me that I have 15/5 it is limiting my access to perks associated with the higher speed such as wifi access and email subaccounts.
s
Email sub accounts should be available regardless of the speed. The WiFi I have been less than impressed, unless you spend alot of time in coffee shops. I had tried to use it in D.C. and was not happy. The public Wifi in Philly is better, and I don't like that city.
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