Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 2
Registered: ‎12-20-2008
0 Kudos

How long does upgrade take?

     Today I upgraded from 10/2 to 20/5.  How long does it take to see the results, my account shows 20/5 service and the person I spoke with said something about 10:00 pm.  Do I have to shut the pc down and reset the router, or will I see the speed increase through






Copper Contributor
Posts: 15
Registered: ‎12-09-2008
Location: In Front of Monitor
0 Kudos

Re: How long does upgrade take?

Pc,No need to shut down.


Your router probably not,But you can re-boot it later to see.


It should be automatic,Run some speed tests after 10 pm to see.


Verizon probably needs to reset their internal routers though.(might be wrong here)


Posts: 895
Registered: ‎12-01-2008
Location: New Jersey
0 Kudos

Re: How long does upgrade take?

Usually it happens right after your order completes. Wait 24 hours, if still getting a slow speed please send me a private message, with your telephone number and name.

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411