Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 1
Registered: ‎12-10-2012
0 Kudos

Internet connection turns on and off

I have Verizon FIOS 25/5 internet.  I have multiple computers hooked up, 1 wired, and the rest wireless.  My problem occurs mostly when I turn on a computer and it joins the network.  At that point, other computers that are on the network are disconected from the internet with the exception of my wired pc, it stays connected, which tells me it might be a wireless problem.  I then have to disconect and then reconect the affected computers, sometimes multiple times, before they reconcect.  I have other items that use the internet such as 2 TIOV's, PS3, and a slingbox, most of which are using wired connections to the router.  They do not seem to be affected, or else I just don't notice that they are.  I am using the Verizon Ultra Line series 3 router.  Once all my computers are connected to the internet, things seem to be ok, but this on/off stuff is driving me nuts.  Any suggestions or should I call Verizon.


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411