Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 2
Registered: ‎12-22-2013
0 Kudos
Accepted Solution

PS4 DMZ Issue

I've been using a MI424WR for about a year. Recently, I picked up a PS4 and I've been trying to play Call of Duty Ghosts online without any success. I'm constantly getting errors related to the network communication (i.e. server not found, connection interrupted, etc.). That said, I thought I might have some sort of port firewalled off, so I tried the following after setting the PS4 to a static IP:



1) put it into a DMZ: FAIL

2) tried port forwarding: FAIL

3) tried UPnP: FAIL

4) used my cell phone data as a test to play: SUCCESS (this confirms it is a network issue)

5) rebooted the system, router, etc.: FAIL

6) spoke to VZ customer support... who tells me this is a technical issue and redirects me to premium support ($90 an incident)

7) changed the game disc: FAIL

8) logged into a different system/different network: SUCCESS

9) lowered firewall settings: FAIL


I've read about DMZ/Port Forwarding issues with the Actiontec MI424WR, but VZ customer support won't do anything about that. I'm irritated that after following VZ guidance for enabling the DMZ/port forwarding, I'm told I need to call a support number and pay money in order for them to potentially tell me that the unit is defective.


Both Sony and Activision tell me it's a network issue. Is there a way to test the DMZ/portforwarding? Any help is greatly appreciated!

All Star
Posts: 2,050
Registered: ‎11-10-2009
Device: Chromecast Roku TV
Plan: Digital Voice, 75/75
Location: Westford MA
0 Kudos

Re: PS4 DMZ Issue

[ Edited ]

What does your port forward rule look like?

looks like you need to be forwarding

single tcp and udp 5233

range tcp and udp 3478-3479

single tcp and udp 3568


This will check your ports for you

Personnaly I prefer Gibson research at and use the shields up facility -

Posts: 2
Registered: ‎12-22-2013
0 Kudos

Re: PS4 DMZ Issue

I figured it out. There's is a known problem with the MI424WR router. Contacting VZ support didn't help as they kept steering me to the paid expert support number. I ended up daisy chaining a 2nd router and plugging the PS4 into that. That seems to have solved the problem.


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411