THE WORST EXPERIENCE OF MY LIFE

[totadisbelief]

I HAVE EMAILED AND FAXED AND WROTE AND CALLED VERIZON  DOZENS AND DOZENS OF TIMES.   EACH TIME I HAVE TO START FROM SCRATCH AND THAT TAKES ABOUT 40 MINUTES OF MY WHOLE LUNCH HOUR AT WORK.  THEN THEY NEED A CYCLE TO PUT THROUGH THE CREDITS THEY REALIZE I AM DUE.  NEXT MONTH NO RECORD OF LAST MONTHS CALL OR EMAILS OR LETTERS  ALL DISAPPEAR AND I HAVE TO START AGAIN FROM SCRATCH.

SO FAR  8 MONTHS OF VZ SAYING I OWE THEM 645 DOLLARS  ON A 118 TOTAL MONTHLY BILL  IN WHICH I ALWAYS PAY  100 DOLLARS EVERY MONTH.   SO THEIR MATCH IS  118 - 100  IS 18  X  7  WHICH IS 126 DOLLARS SOME HOW BECOMES  647 DOLLARS.

MANY HOURS AND COMPLAINTS LATER   WE FIGURE OUT  I WAS CHARGED 3 MONTHS PRO RATED FOR DIGITAL SERVICE  THAT NO ONE TOLD ME.  BY THE WAY I CANCELLED THAT DIGITAL MONTHS AGO.\

SO I AM TOLD  THEY WILL CREDIT  ME THE 3 MONTHS OF PRO RATED AND YET  EVERY MONTH I LOSE SERVICE   TAKE A DAY OFF  AND CALL FOR HOURS TO HEAR  OOPS  WE WILL RESTORE YOU IN A FEW HOURS     SO I LOSE PART OF MY DAY FOR NO REASON WITH NO INTERNET OR TV .

NEXT MONTH   THE SAME THING  LOSS OF SERVICE HOURS ON THE PHONE.

I AM TOLD TO PAY SOMETHING TO RESTORE  SO I PAY  100  AND THEN I AM TOLD   THAT SOMETHING WAS NOT ENOUGH  SO I PAY 100 MORE  AND GUESS WHAT     WRONG NUMBER AGAIN.

VERIZON HAS A GREAT PHONE INTERNET AND TV SERVICE CALLED FIOS  BUT THE CUSTOMER SERVICE AND BACK OFFICE  PEOPLE  MAKE IT A LIVING HELL  AND I MEAN HELL TO JUST PAY YOUR BILLS OR GET SERVICE.

EVEN TODAY I CALL AND I AM TOLD THAT EVEN THOUGH PAY EVERY MONTH    YET  I OWE NUMBERS I COULD NEVER OWE......I AM AFRAID MY PERFECT CREDIT  SCORE IS NOW GETTING AFFECTED.

I CALLED THE BBB AND THEY ARE NOT MUCH BETTER AT HELPING.

SO I PAID A TON OF MONEY    HAVE NO TV  NO PHONE  NO INTERNET  AND NO ONE RETURNS CALLS  THAT II HAVE TO MAKE USING A FRIENDS CELL PHONE               GREAT COMPANY VERIZON   

[TonyaD_VZ]

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

[TonyaD_VZ]

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.