An Accepted Solution is available for this post.
Unable to connect new wireless printer to network
crowmg
Newbie
‎07-12-2009 11:11 AM
Using a laptop PC with FIOS service and trying to connect a new wireless HP Photosmart printer but it goes through the install on the computer but when I go to setup the printer it asks for ESSID which is correct but when I give it the WEP# from the router is says INVALID WEP KEY.  HP says it's not on their end.  Anyone else had this problem.  I need help or I will return the printer if I can't use it successfully.
0 Likes
3 Replies
An Accepted Solution is available for this post.
Re: Unable to connect new wireless printer to network
BrianMcD
Specialist - Level 1
‎07-12-2009 11:26 AM

The ONLY Valid Characters in the WEP Key will be 0 to 9 and A to F.

I would logon to the router to confirm the WEP Key.

Once you get the printer on-line I would set it up with a Static TCP/IP Address.

0 Likes
An Accepted Solution is available for this post.
Re: Unable to connect new wireless printer to network
cjacobs001
Contributor - Level 3
‎07-12-2009 02:54 PM
Remember that with windows-based products you must use capital letters.   with Apple, small letters
0 Likes
An Accepted Solution is available for this post.
Re: Unable to connect new wireless printer to network
VZ_Christian
Contributor - Level 2
‎07-16-2009 05:27 PM
@crowmg wrote:
Using a laptop PC with FIOS service and trying to connect a new wireless HP Photosmart printer but it goes through the install on the computer but when I go to setup the printer it asks for ESSID which is correct but when I give it the WEP# from the router is says INVALID WEP KEY.  HP says it's not on their end.  Anyone else had this problem.  I need help or I will return the printer if I can't use it successfully.
Make sure that the printer is set for WEP 64-bit and not 128-bit or WPA or another type of security.
0 Likes