Re: Unable to make connection to XBox Live
bwren
Newbie

I got a new IP address.  Now XBox Live works fine, but I can't connect to Facebook.  Wonderful.  So happy with my FIOS service right now.

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Re: Unable to make connection to XBox Live
bigj2258
Newbie
How do you get a new IP address
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Re: Unable to make connection to XBox Live
ChristopheJay
Enthusiast - Level 3

As of now I can confirm that Verizon Network Specialists are aware of the issue and working with Microsoft to figure out what is the problem (after being on the phone with Verizon for 2+hours)  

This is great news as Verizon has finally has acknowledged there is a problem!

Hopefully we will have ETA soon on when it will be fixed. 

Also please see other threads on users in SoCal because it is not just Xbox Live that is having issues. 

Re: Unable to make connection to XBox Live
Gigan
Newbie

So the relase and renew ip did work for me. Release and wait 10 or 15 mins. make sure the ip you get renewed is different from the released ip. (make a note of it prior) May take a couple of times. I did it three times before it worked. Good luck People!

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Re: Unable to make connection to XBox Live
ChristopheJay
Enthusiast - Level 3

If your able to try signing on to Xbox Live again. After speaking with some Verizon Reps, it appears that issues might be fixed. No need to try and release/renew ip adddress. 

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Re: Unable to make connection to XBox Live
Eunos1
Newbie

Thanks for the heads up Christophe. Just checked it right now and it is finally "up and running" like it should be.  I was about to go bonkers!

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Re: Unable to make connection to XBox Live
Anthony_VZ
Master - Level 3

Sorry to hear that you are having troubles with the connection.  We have received reports about people having troubles with the connection. The traceroutes we have received show connections failing in the 4th hop of the Microsoft network. We have been in contact with Microsoft. If you still are unable to get connected, please send me a private message.

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Re: Unable to make connection to XBox Live
DavidScubadiver

March 7th and I've been unable to connect to xbox live for about a week now. I did PM Anthony and hope to get a response that is helpful.

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