Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 3
Registered: ‎02-03-2009
0 Kudos

What's Next?

I just set up a Verizon Fios account and installation is on Thursday.  The salesman and 2 emails and a postcard have told me to go to to "confirm your order and prepare for installation".  Also, I will be "automatically registered for a chance to win $1000 in the "What's Next to Win" Sweepstakes". 


I can't log in!


I have tried everything - including calling verizon's FIOS number 888-553-1555 - answered endless recorded messages - requested a "representative" - waited on hold - finally get someone live - tell them my problem - they transfer me to someone else - I wait on hold - someone answers - I get disconnected.   I call back - answer a gazillion recorded questions - wait on hold - get a live person - they can't help me - transfer me to someone else -  I wait on hold - they finally answer - tell me they can't help me - give me another numver altogether - 800-567-6789 - I call that number - steaming mad at this point.  No one there can help me.  Finally get someone in technical support who wants to so a "shared screen" thing where he's on my computer remotely and can see what I am seeing.  I say NO - I don't have time at this point.


Is anyone else experiencing this?

Silver Contributor IV
Posts: 1,059
Registered: ‎10-21-2008
Device: Google G1
Plan: 20/5
Location: New York
0 Kudos

Re: What's Next?

[ Edited ]
Yeah thats normal for phone support, they like to keep passing you around til no end. PM Techman28 he should be able to help.
Message Edited by TimSykes on 02-03-2009 01:44 PM
Posts: 3
Registered: ‎02-03-2009
0 Kudos

Re: What's Next?

Thanks I will!
Silver Contributor V
Posts: 1,340
Registered: ‎10-13-2008
Location: Dallas, TX
0 Kudos

Re: What's Next?

ok found out what was wrong Firefox was giving problems going to the site so we used IE and worked like a champ....I'll have to find out if there is something we can do to get that resolved.
Posts: 3
Registered: ‎02-03-2009

Re: What's Next?

Thanks so much for your help!  Folks out there who use Firefox - if you have problems like I did - try it on IE.

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411