Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 1
Registered: ‎12-25-2009
Device: laptop
Plan: Fios Internet/ phone
Location: NJ
0 Kudos

Whenever the phone rings, the internet connection is lost?? help!

I have Verizon Fios High Speed intenet service and connect wirelessly through either a Gateway,  IBM or MAC laptop. If the phone rings while I'm online, the internet service goes down while on the IBM or the Gateway; the MAC is never  disconnected. What could be wrong?

Very irritating.

Gold Contributor I
Posts: 1,692
Registered: ‎05-17-2009
0 Kudos

Re: Whenever the phone rings, the internet connection is lost?? help!

That means you have cordless phones, and those cordless phones are on 2.4Ghz. Which is the same frequency as the wireless internet.


The only permeate solution is to replace the phones with a different frequency.


However some have had luck by changing the wireless channel on the internet to channel 11. This is NOT a solution but it can help reduce the problem. You log into the router (  username = admin  password = password or password1) go to the wireless settings, click on "basic settings" and change the channel from "auto" to channel 11  and click save at the bottom. This does not solve the underlying problem of having two devices on the same frequency but it can get them onto different channels so that the interference is reduced. But it is not eliminated altogether.


Error exists between keyboard and chair.
Platinum Contributor I
Posts: 5,085
Registered: ‎08-05-2008
0 Kudos

Re: Whenever the phone rings, the internet connection is lost?? help!

Spacedebris is right about the cordless phone probably being the cause. However, my experience is that changing to Channel 1 worked best. I tried 11, didn't help in my house, but channel 1 did. So I suggest you try 11, maybe then 1, then others, and hopefully you will find one that helps. And at least for me, I have never ever had a loss of wireless connection using Channel 1 when the cordless phone is in use, and the wireless phone base is about 3 feet from my wireless router (with two remote wireless phones using that base, and my wife is on the phone a LOT!).


Basically, just don't give up if one channel doesn't work, try them all, 1 - 11. But if none work, then a change to a non-2.4GHz phone is probably the only solution.


Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7C, Build 09.83
Keller, TX 76248


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411