Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 1
Registered: ‎12-26-2012
0 Kudos

Where's my internet, and what happened to customer service?

I've been a satisfied Fios customer for a number of years, but in the past two weeks, something has happened to my internet service.  It keeps cutting out, and I usually have to reboot the router to get my laptop connected again.

I'm rebooting the router 5-6 times a day!
I looked at the Fios support site, and tried all the suggestions there, but nothing helped.

Today, I could not get connected at all for a while, so I decided it was time to call Verizon.

After finally finding the customer service number, I went through the voicemail system and was told my wait time would be 10 minutes.  I waited 2 hours and finally hung up.  No one ever answered.

I tried the live chat on my MyFios iPhone app.  I was told it would take 12 minutes to connect with someone.

I waited 20 minutes and no one ever came on.

I tried to email customer support, but it only let me type one line.  Not really enough to explain the problem.

I am VERY disappointed with my experience with /verizon's customer service.  I do a lot of my work at home and NEED to have reliable internet.  

I cannot find anywhere on the support site where I can file a complaint.  Does anyone know how I can contact an actual person at Verizion to have my internet problem fixed????

Posts: 384
Registered: ‎10-15-2012
0 Kudos

Re: Where's my internet, and what happened to customer service?

Hi rbth,


It looks like Customer Service is swamped today, since others are complaining of the same problem trying to get hold of them.


If you can't get through by tomorrow, please let us know.







My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411