Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 1
Registered: ‎08-21-2009
0 Kudos

Yahoo Portal

I am a new customer for FIOS Internet and Voice plan. I want to link the accounts from  Member Central. I cannot link them because I am currently associated with a Portal Partner. I cannot find a way to remove Yahoo association with Verizon.NET

There is a option to switch to AOL. I do not want either of them. Now nobody at Verizon seems to have the knowledge to fix this problem. I have spent several hours on phone trying to get a solution but the knowledge base with Verizon support is really very poor. Can someone help me?

I want to create a phone log. When I click on that link from MyVerizon, the registration bridge checks for the account details and options available. It finally gives me the following result.


Please contact the Verizon local business office.
8/21/2009 10:34:39 PM  
Sorry, we are unable to continue your order at this time. Please try again later or contact your local Verizon business office for assistance.  
For Your Home  Customer Service
New Jersey  1 800-427-9977
1 800-560-4652 (Centro Hispano de Verizon)

This is happening for more than 24 hours now and Verizon has no clue of what is going on.


I asked verizon to simply delete my online registration and I will create a new account with my home  phone number. However Verizon support cannot even do this for me. I will appreciate any help from Verizon or its customers on the forum. 


Best Regards


Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009
0 Kudos

Re: Yahoo Portal

Verizon tech support has an option to remove the portal partner from your account, but it doesn't happen instantly.    it takes like 24 - 48 hours for them to change you off of yahoo.  but you gotta call customer service at 8885531555
Posts: 1
Registered: ‎08-24-2009
0 Kudos

Re: Yahoo Portal

Beware.  The 888 number refered me to the local "Encore Team," who told me I was stuck with Yahoo for six months.  


My wife mistakenly signed up for the "portal partner" deal with Yahoo.  She thought it was just going to install some silly toolbar that

would make it easier to integrate her Yahoo account with her Tivo. Little did she know that she was moving OFF the Verizon mail servers, that the process would take 24 hours, that none of the rest of us would be able to set up new email accounts in the meantime, and that we'd be stuck with Yahoo.  


The Encore Supervisor basically told me we were stupid for not reading the user agreement closely.  (Okay, he didn't use the word stupid, but that was the message he was passing.)  I told him that it was poor customer service to bury important points of the contract in the fine print, but he still just kept saying, "It's your responsibility."  


I'm very pleased with the signal quality, but being blown off and made to feel stupid tempts me to use my 15-day out clause and switch back to Comcast.  But Comcast hasn't been too good to deal with either.  

Silver Contributor V
Posts: 1,792
Registered: ‎08-06-2008
Device: Actiontec Rev I
Plan: FDV\75 down 75 up
Location: Floral Park, NY
0 Kudos

Re: Yahoo Portal

[ Edited ]
If you are on the yahoo portal you can sign up for Verizon and Yahoo email. The primary holder has to sign in and set up sub accounts. I'm on the old MSN portal and I have e-mail addresses at both and sub accounts.
Message Edited by Telcoguru on 08-25-2009 05:38 AM
Gold Contributor VI
Posts: 3,148
Registered: ‎09-15-2009
Location: Texas
0 Kudos

Re: Yahoo Portal

If you are having trouble with Yahoo's service, you have the option to switch to AOL. Once switched to AOL, your account will be back to using Verizon's servers for everything. This means no more redirects from "My Account" to the "Member's Center" and Verizon will be able to support any mail issues you have directly.

There is some additional software that becomes available when choosing AOL, but you can choose not to install it if you don't want it.


It is important to note that if you move away from Yahoo, all of your mail and contacts will stay on Yahoo's servers. I would suggest setting up a client like Outlook Express to pull your content from your account before making changes if you choose to leave Yahoo.


Hope that helps!

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411