I'm beyond furious w/Verizon and their treatment of me as a customer. My time is not valuable to Verizon. I spent 1 hour 27 minutes on the phone with Verizon over losing LOGO on my lineup. I waited 45 minutes before this tonight for a return call from Verizon that didnt happen. This actually started when I called Verizon on Friday when I discovered that I no longer had LOGO as part of my lineup. I spent 60 min on the phone between someone on the technical side and someone on the cutomer service side (ageny provided a name of {edited for privacy}). I explained that my service began a few months ago and that my current plan was based on me identiying LOGO as a station that I watch the most. I was offered a monthly discount of $15 to just deal w/the loss. That's not what I want. I explained that I dont watch much TV and that my favorite show was on LOGO. I was told that marketing would be starting a new event on Monday that may meet my needs. I was told that I would be getting a call tonight (Monday) at 6PM. I waited until approximately 6:45PM and there was no call. I called Verizon and spoke to a new agent. He was eager to assist. Needless to say, he wasn't able to rectify the situation. I asked to speak to a supervisor. He couldn't get a supervisor. I wouldn't allow the call to end. I asked why my time wasnt valuable to Verizon. I could not get an answer. He was able to message a supervisor but not get a supervisor to call me. He ended up offering to upgrade my package with Verizon giving me a promo to cover some of the costs but not the total costs. I would have to agree to a sports package that I would never watch and pay additonal taxes on this package. I still wasnt able to get a superivsor to speak to me. I was told that everyone is working over time and that it's reasonable to wait another 24-48 hours. I explained that I was already promised a call tonight that was never returned. I was told that this would not happen again. I explained that I had really wanted this to be over tonight as I put enough time into coming up with a solution. There was nothing I could do as a supervisor would not become available to speak to me. We ended the call.
I then went online and chatted with an agent. I was told that Verizon can do what they want with regards to terms of agreement. It doesnt matter what I was told when I signed up.
I end this day frustrated. I can't help but to think that when I signed up for the FIOS service, Verizon didnt ask me what channels I watch most to take them away. What sense does that make?
@Htodd5 wrote:
I had the same issue and it is complete theft. Paying for channels that are not being provided. We should receive a refund for partial services provided. This is complete **bleep**. Verizon you are really making a bad name for yourself. Should have stayed with Comcast at this point.
FYI:
Pulled this from Comcast forum site.
We regularly examine our programs and channels in an effort to bring our customers the best overall entertainment choices and the content they want the most. As a result, Comcast must sometimes remove channels that have lower viewership to make space for higher valued, more popular channels and to keep our channel line-ups consistent across markets.
So the same could happen to you over there.
For Logo there was proactive communitcations. It was in the Februrary bill.
Bill notifications are normal for channel changes.
We in the PREFERRED HD category also lost USA HD even though we have access to the regular USA Network!!!
Also, the Verizon log in credential to USA Networks app and webpages no longer works with Preferred HD customers.
@bruintoo wrote:We in the PREFERRED HD category also lost USA HD even though we have access to the regular USA Network!!!
Also, the Verizon log in credential to USA Networks app and webpages no longer works with Preferred HD customers.
Where do you live? I haven't heard of Fios dropping USA HD from the preferred package anywhere. Are you sure you aren't just having an issue? I had a friend in NJ who had issues with USA HD for about 2 weeks, but it came back.
I got no proactive communicaiton about this change on my bill. Then I got the run around on the phone because customer service did not know about this change. They even dispatched a repair person to my house to try and fix the problem. How is that efficient?
Start a new topic or ask questions in the open forum.
