I am a Verizon customer in Montgomery County Pa. I have a copper land line and DSL and I can not be called from some Verizon FiOS customers (they get a recording to check the number and try again). I have reported this to Verizon and had one of the FiOS customers report the trouble also. I never receiver a answer from Verizon and the trouble ticket was closed out. The FiOS customer was told by Verizon to use her cell phone to call me. Has anyone else had this problem.
If they are using FIOS Digital Voice, they may have forgotten to include the area code in their dialing. For FDV its needed even for local calls.
Yes they are using the area code. Also these are people how originally were Comcast triple play customers and kept their number when they switched to FiOS.
People who can not call me also say it is not your normal intercept message they hear. I believe there is a routing problem in the Verizon network. When I originally tried to report his issue back in March I was told by Verizon repair that they could not take the report and to have the FiOS customer report the problem which I did. The FiOS customer reported the trouble (not being able to call me) and after several days was told that since they could call me from their cell phone that to continue to do that (very poor resolution). In May after learning of another person (FiOS customer) could not call me I called Verizon repair and convinced them to open a trouble ticket. I never received a answer to that report and checking online the trouble ticket was closed out. This past week I had another person (who recently switched to FiOS) tell me they could not call me from there home phone (which they could before the switch) and now had to use their cell phone to contact me. Since Verizon is out on strike I felt it was useless to report the trouble again (after all it didn't do any good to report it before the work stoppage).
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