Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 2
Registered: ‎05-06-2012
0 Kudos

Continued Problems with FIOS

For months we have been having trouble with FIOS and no one can seem to fix it.     At random times our fios tv signal will start to pixilate, then it disappears completely with the message that that channel (all channels) are not available.    This may last for 30 minutes or it can last for hours.    This happens on a regular basis and is unbelivably frustrating.     Sometimes the internet  and phone goes at the same time, but not always.    We've had 3 technicians come to the house, but no one seems to be able to fix the problem permanently.    By the time the tech shows up, the picture is back on, but it always will go out again.   


Today I am missing hockey finals, nba finals, red sox.     We pay a bunch of money for unreliable service.    I need reliable internet for my work....


Can anyone help us?    The tech is due here again tuesday, but I expect the same thing....

Posts: 1
Registered: ‎05-06-2012
0 Kudos

Re: Continued Problems with FIOS

[ Edited ]

I had a similar issue - the FiOS tech support told me to disconnect the cable wires going to the TVs cable boxes and the cable wall outlets and then re-connect them ensuring they were very tightly connected.  I did this and my issue was resolved.  Give it a try. 

Posts: 2
Registered: ‎05-06-2012
0 Kudos

Re: Continued Problems with FIOS

Thanks.   Yes I tried that.....sometimes it works, but sometimes it doesn't.    The problem always comes back.   Thanks though....


My Verizon

  • Check Email
  • Add or Change Services
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411