Fios Self Service Tip

[Heather_VZ]

Did you know that you can fix most problems you might have with your Fios TV by resetting your Fios TV box?

On your Fios Remote, press Menu, then select Customer Support, and click on Fix Fios TV Issues.

Hope this helps!

-Heather

[Kungfuherbert]

Ive tried this as well restting my boxes, Router, in home agent, etc. I can't get anything to fix my issue with pixelation issues for on demand, Pay Per View etc.

[wickedfish1]

No. It wont help your problem or mine.

But we will be forced to do it repeatedly, along with giving your phone number, account number, customer code, and PIN number over and over again.

[bstanfordb]

too true wickedfish 😞   too true

[PJL]

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@Kungfuherbert wrote:

Ive tried this as well restting my boxes, Router, in home agent, etc. I can't get anything to fix my issue with pixelation issues for on demand, Pay Per View etc.

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Have you checked/reseated all coax connectors from the ONT to the STB, including splitters?

[Veggivore]

I have made multiple attempts at resolving the "Channel ### is not currently available"

The in-home agent on the FIOS DVR did not work. 

Resetting router and DRV did not work.

The online trouble shooter give a "login failed error", and yes, I am on the primary account using Ubuntu and Google Chrome.

So since the online tool failed, I cannot submit a ticket to get this fixed.

This is my last resort, the forums. What can I do to get my DVR back up and running? My other non-DVR boxes are working.

[KaLin]

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@Veggivore wrote:

I have made multiple attempts at resolving the "Channel ### is not currently available"

The in-home agent on the FIOS DVR did not work. 

Resetting router and DRV did not work.

The online trouble shooter give a "login failed error", and yes, I am on the primary account using Ubuntu and Google Chrome.

So since the online tool failed, I cannot submit a ticket to get this fixed.

This is my last resort, the forums. What can I do to get my DVR back up and running? My other non-DVR boxes are working.

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Have you tried contacting the support team via Live Chat or at 1-800-VERIZON?

[tretrainor]

my  dvr has not record all of my shows since wensday day    I called on hold for 25 minutes  JOKE!!   intenet  .BOGUS   Where is the service u PROMSED?? what I signed up for yiur great service   NOT!!!     rv+CD

[kelly1]

Kalin,

And how are they supposed to help? "well, let's try and rebooting the system"? Which, by the way, is what caused my current issue.

[KaLin]

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@MichaelaJackson wrote:
Kalin,

And how are they supposed to help? "well, let's try and rebooting the system"? Which, by the way, is what caused my current issue.

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Have you tried contacting tech support?

1-800-VERIZON or via live chat at http://www.verizon.com/contactus.