HD Channels Freeze and pixelate constantly.
Dragonrider56
Newbie

I have had this problem for some time, Only HD boxes affected. I have been on line with support three times without resolution.

0 Likes
Re: HD Channels Freeze and pixelate constantly.
DougVZ1
Specialist - Level 1

You can use the Verizon Troubleshooter report and try to fix issues with your FiOS TV, service, as well as to schedule a repair. You can access the Troubleshooter here:  http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.

Feel free to post any questions in the appropriate forums here as well and a peer will try to help.

0 Likes
Re: HD Channels Freeze and pixelate constantly.
Anthony_VZ
Master - Level 3

DragonRider,

           We didn't hear back from you and was wondering if you were still having this problem. For pixelization on multiple boxes your looking at either a main signal degradation coming into the house or going to your main coax splitter. If you know where the main coax splitter is for your house, reseat the coax cord leading into it. Another thing that could be attempted is resetting the battery backup system to your FIOS. Thats done by unpluging power cord to the battery box then taking the battery out (but please so carefully). This would cause your main FIOS box to reset and possibly fix as well. If you need any assistance performing these tasks or are still experiencing the problems , please send me a private message.

0 Likes