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03-18-2013 02:47 PM - edited 03-18-2013 02:48 PM
Make sure all wires are securely attached to the set top box. Perhaps your coax cable is loose or damaged. Try replacing it with a known good coax cable.
Are there any other noticeable symptons? (i.e. ghosting, pixel images, image lags)
Can you try replacing the set top box with a known good set top box?
(That's if you have two)
I think Verizon might be able to send you a working one without charge if you return the damaged one back.
03-18-2013 03:15 PM
As subject, is my STB broken can I get a new one?
It's difficult to answer your question without some basic information like what symptoms are happening, are you restaring the STB or is it restarting itself, etc.
03-26-2013 01:59 AM
At least five different problems that can cause this.
You CAN probably only work to fix the first two on your own.
04-07-2013 03:39 PM
04-10-2013 07:52 AM