I had COX cable for fourteen years with little or no problem. Then ordered FIOS. The installer came out and installed my box in the basement. Little did I know he placed it directly on my gas furnace. When we put the heat on my wife smelled something strange. Later that morning we had no TV, Internet or Phone. I called Verizon and waited a half hour to speak with someone. I was asked to go in the basement to make sure the box had power. What I found was a box half melted to the top of my furnace. I explained to Verizon that I had an emergency. This was Saturday. I was told no one would be available till Tuesday. I then asked to speak to a supervisor. That person again told me no one would come out for the possibility of a fire in my basement. I asked what I could do, they both said don't do anything. My wife and I spent several night ready to call the fire department. The service tech finality came out on Tuesday afternoon. He had to pry the box off my furnace and told me he would take it back and put it on has bosses desk. I have not received a call or explanation yet. I have pictures of the whole event and would like to share them with the Community. Please let me know who to send them to. Thank for you help, Barry
