Verizon is sending me a new Motorola DVR since they determined my current one has a problem. Is there a way to save my recordings? I saw the option to export series to the cloud. I clicked on it and it said okay. I don't see an import option unless that only shows up when I get the new box. Does this actually do anything? And does it only save the series or will it save my actual recordings too? Buying an esata drive isn't worth it for me.
Also, they are replacing the box because I suddenly can't get Channel 689 (BBC America HD). SD works fine, but can't get HD. Is anyone else having this problem? I heard from "tns" in this forum that his was fine in VHO 5. Verizon said there's no outage of which they are aware.
Thanks.
In general there is no way to move content from one DVR to another. The only thing you can do to 'save' content is to record it to something else like a VCR or DVD. All outputs on the DVR box are active simultaneously, so you can connect a VCR to either the RF output, or composite Video or S-VHS video and the audio outputs and record from those outputs.
The external drive will NOT allow you to move content. It is permanently paired with the DVR it is connected to, so the only thing you can do with the external HDD after you change DVR's is re-format the HDD. This is a sore subject..
Before sending back the original DVR, make sure that the new one solves the problem(s). Verizon uses the 'shot gun' approach to trouble shooting, and will try just about anything and everything on your end before considering the possibility that the problem is on their end. In short changing out the DVR may not fix the problem.
Thanks Matthew, I appreciate the detail. And yes, I will definitely be sure to test out everything on the new STB before sending back the old one. Even when they fix one problem, a different one sometimes pops up. Thanks for the reminder.
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