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Hello
I have been having a problem with the new iPhone app ever since the latest update. I have been emailing support to no avail. I'm a residential customer and I am certain I am entering my password correctly. My password is working on the website etc as well. The problem seems to be that I have a complex password which is not working properly with the new version. Can someone please help?
Thanks
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JUST SIGNED IN TO BOTH using my Residential password
MyFiOS Version 3.8.4.12
FiOS Mobile Version 2.5.2
Using iPhone 5 iOS 8.1.2
Please provide DETAILS on Equip and software
What have you done ?
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sorry for the delayed reply. After over a month of back and forth, Verizon support finally got back to me acknowledging there is a bug in the new app. Their suggestion appallingly was to use a less complex password so that the iPhone app works. Clearly making my account less secure for the purposes of using the iPhone apps is rather ridiculous. I asked for an ETA for the fix which they said they are working on but no ETA was given. Kind of pathetic. Security fixes should be prioritized...