New iPhone Remote App Bug - Complex Password Do Not Work
VIPCustomer
Newbie

Hello

I have been having a problem with the new iPhone app ever since the latest update.  I have been emailing support to no avail.  I'm a residential customer and I am certain I am entering my password correctly.  My password is working on the website etc as well.  The problem seems to be that I have a complex password which is not working properly with the new version.  Can someone please help?

Thanks

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Re: New iPhone Remote App Bug - Complex Password Do Not Work
TomH121
Community Leader
Community Leader

JUST SIGNED IN TO BOTH   using my Residential password

MyFiOS  Version 3.8.4.12

FiOS Mobile Version 2.5.2

Using iPhone 5   iOS   8.1.2

Please provide DETAILS  on Equip and software

What have you done ?

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Re: New iPhone Remote App Bug - Complex Password Do Not Work
VIPCustomer
Newbie

sorry for the delayed reply.  After over a month of back and forth, Verizon support finally got back to me acknowledging there is a bug in the new app.  Their suggestion appallingly was to use a less complex password so that the iPhone app works.  Clearly making my account less secure for the purposes of using the iPhone apps is rather ridiculous.  I asked for an ETA for the fix which they said they are working on but no ETA was given.  Kind of pathetic.  Security fixes should be prioritized...

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