Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 1
Registered: ‎07-11-2010
0 Kudos

Problem with close captions

I am having a problem with close captions for HD HBO and Cinemax channels. I am not able to get rid of Spanish language close captions: to change language to English or to turn them off. I have no problem with other channels. I can see English close captions of turn them off on other channels. I spoke to at least two technicians, and they were not able to help. I have settings set up the right way: close captions to CC1 and IMG language to English, but  it has no effect. Seeing Spanish text on the screen all the time is very annoying. Note that when selecting CC1, which is supposed to be English language close caption, English is in the background, and Spanish close captions are in the foreground.


Can anybody help?

Silver Contributor I
Posts: 402
Registered: ‎07-07-2010

Re: Problem with close captions

Not sure about this but I think your last sentence may be the clue:  "English is in the background, and Spanish close captions are in the foreground". Sounds like at that point you have enabled closed captions on both the TV and the cable box. If your video goes through any other pieces of gear (DVD recorder, VHS player, etc), check those setups also.

Posts: 2
Registered: ‎02-07-2011
0 Kudos

Re: Problem with close captions

This happened to me too!  It was so strange that it would only happen on HBO, but sure enough, the answer was that both pieces of equipment, botht the Verizon set top box and the TV itself we set on closed captions.  All I had to so was turn of captioning on the television, and then the captions in Spanish disappeared.  To display English captions, I simply set captions on under "accessibility" on the verizon stb using my remote.  

Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009
0 Kudos

Re: Problem with close captions

Good call gary. I think your spot on

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411