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Posts: 2
Registered: ‎08-18-2009
0 Kudos
Accepted Solution

Repair Center

Hi.  I've seen it mentioned that some people, who had equipment problems, went to Verizon "repair centers" to get new remotes or exchange boxes. I had no idea that actual brick and mortar fios stores even existed.   I thought that everything was handled by customer service over the phone. 


How can I find out if there are any of these "repair centers"  in my area, and where they're located?   




Posts: 895
Registered: ‎12-01-2008
Location: New Jersey
0 Kudos

Re: Repair Center

We don't have repair center's exactly.  We have Local Presence stores available for STB exchange and upgrades.  They do not do repairs, more or less sales work.  A list can be found here:

Posts: 2
Registered: ‎08-18-2009
0 Kudos

Re: Repair Center

Great. Many thanks for the info.
Posts: 2
Registered: ‎09-01-2009
0 Kudos

Re: Repair Center

That is **bleep**.  My local store that I was referred to by Verizon refused to do a STB swap. 


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