Replacement DVR: how to get?
HaraldWho
Enthusiast - Level 2

How would I get a replacement DVR (and/or router) if mine fails? Service call?

If so, is it just a call to VZ service and on-hold hell?

By mail?

Where to send the request?

Retail location?

How to find a brick-and-mortar location?

Any pointers appreciated.

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Re: Replacement DVR: how to get?
ryanca_vz
Enthusiast - Level 3

Depending upon how close you are, retail store might be the easiest option. You can find a list of stores in your state here:

http://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/84843.ht...

Or if you want to take a few steps back, this will walk you through all the different options for replacing a DVR, in addition to finding a store nearby:

http://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/129065.h...

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Re: Replacement DVR: how to get?
ryanca_vz
Enthusiast - Level 3

Depending upon how close you are, retail store might be the easiest option. You can find a list of stores in your state here:

http://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/84843.ht...

Or if you want to take a few steps back, this will walk you through all the different options for replacing a DVR, in addition to finding a store nearby:

http://www22.verizon.com/ResidentialHelp/FiOSTV/General+Support/Account+Issues/QuestionsOne/129065.h...

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Re: Replacement DVR: how to get?
HaraldWho
Enthusiast - Level 2

Clear answer, problem solved.

Thanks

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Re: Replacement DVR: how to get?
ryanca_vz
Enthusiast - Level 3

Glad I could help!

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