Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 5
Registered: ‎07-18-2009

Sound continually cuts out when watching On Demand

I have seen this issue posted several times but never see a solution or reason as to why it is happening.

Whenever we are watching an On Demand program, the sound cuts in and out continually. This isn't an issue with the TV since it happens on ALL TVs in the house. It is annoying and frustrating and has been going on for quite some time. Why? What is the fix? Why isn't anything being done about it? I am not the only one with this issues; there just doesn't seem to be an answer.

Bronze Contributor I
Posts: 122
Registered: ‎05-02-2009
Plan: TV/Internet/Phone be
Location: Flower Mound, TX 75028
0 Kudos

Re: Sound continually cuts out when watching On Demand

This also happens to my audio and video on just a couple of HD channels, (Comedy and Travel channels). We don't use On Demand, but sounds like similar problems.


When I called Verizon, they said to check my connections and scrape off any corrosion on the center wire of the CoAx connectors (which I did before I called them) - so then they blamed it on my home wiring or splitter in the attic, which of course they charge extra to come out and check, even though they put in the darn splitter - I don't do attics!


Of course, corroded connectors and bad wiring normally do not just affect one or two specific channels out of 150. Both of our problems sound more like the network capacity reaching its limit on just a couple of channel sources (just a wild guess).


Posts: 5
Registered: ‎07-18-2009
0 Kudos

Re: Sound continually cuts out when watching On Demand

I know it isn't anything to do with our cables or TV. We had this issue prior to Hurricane Sandy. Now that we are back home with all new everything, it is still happening. It is definitely an issue on their end. It is beyond annoying. I never had this issue with Comcast.

Nickel Contributor
Posts: 58
Registered: ‎09-17-2012
0 Kudos

Re: Sound continually cuts out when watching On Demand

Sounds like the issue that I am having right now, but only on their regular channels. I haven't even checked the HD ones yet.

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411