So I got the email and when I click on the picture to order it and log in, it gives me a user authentication error and tells me to hit the back button to try again. Ive tried using my account number/zip code combo and logged into My Verizon with no luck. Tried multiple browsers as well.
One thing I noticed, when I use my account #/zip code the back button appears fine, when I log into my verizon the back button ceases to exist and I cannot go back to try again.
I can log into My Verizon and view my account with out issue so Im not sure what is going on and if a tech could help me push this order through that would be great.
Sorry for these troubles. I have sent you a private message on this issue.
I too am having the exact same issue. Got my e-mail on Friday.
Is there a fix for this problem - i've used mulitple Browsers on mulitiple PC's + 2 OS's and they all have problems with this Authentication error - I've called Tech Support + Chat tech support, they both don't have a solution for this. Can someone help with this issue ? Thanks
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