Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Copper Contributor
Posts: 27
Registered: ‎08-02-2009
Location: Elkins Park, PA
0 Kudos

Yesterday-System Wide Problems S.E. PA?

Hello Vzers. 99.5% of the time my FIOS works perfectly. I have three STB's, one is the Motorola DVR QIP 6416-2, and the other two are non-DVR Mototrola models vintage 2009. Yesterday afernoon/evening, I had trouble with the both audio and video on my DVR STB, and one of my regular STBs. I had to disconnect the AC power cord from the rear of the two boxes to get the problem to rectify itself. The second non-DVR required this procedure twice before the problems ceased. This happened between 3 and  6 P.M., in the suburbs of Philadelphia, PA. Did a lot of you folks encounter the same situation?


In case Vz monitors these forums, I am not a fan of the new design of the Program Guide. There was absolutely nothing wrong with the previous incarnation, and was IMHO easier to navigate.


Thanks in advance for any replies,  MacReady

Posts: 47
Registered: ‎12-30-2010
0 Kudos

Re: Yesterday-System Wide Problems S.E. PA?

We did not show any outages that would have caused this. As for the guide there are a lot of new features that go with the guide not just the way it looks. Here is a link to help with the new features: 




CET/Social Media

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411