I have two TVs going on and off since the new release. They sometimes rest 5 times a day. I have high end cables and a sony and panisonic tv. We are getting to the point we are unable to watch shows. I am conisdering switching to another service after reading I need to fix the "fios" software update. I do not have the time to chase a tv service to work.
We have done remote fixes. We called and cannot get through to customer service.
What model boxes do you have?
How long have you been having this issue?
I would try twitter for support (@verizonsupport).
They are always available.
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