Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Posts: 1
Registered: ‎03-30-2010
0 Kudos

no signal w HDMI and sony Bravia

Got a new STB for HD, qip-7101 with a new sony bravia.  Got verizon extreme HD service.  When I connect with during sony's setup and HDMI cable, no signal.  However, if I use the coax cable it works!  What's the deal?  The quality isn't good but I have tv for now.

Platinum Contributor I
Posts: 5,881
Registered: ‎07-22-2009
0 Kudos

Re: no signal w HDMI and sony Bravia

the coax input is usually channel 3, if you plug an hdmi cable in, it doesn't immediately pull hdmi or hd signal and you have to manually change the input FROM channel 3 to the HDMI source.   best thing to do is use the sony bravia controller to do this.   find a button that says either HDMI, input or source and hit it, look on your screen for the input selection and choose the hdmi selection.  you may have several hdmi's show up, try ALL OF THEM.


if you are on the right hdmi selection and you still get no signal, then power off both stb and the tv, start the TV first, wait for it to come on and then start the cable box.   if STILL no picture, then your tv might just not like the hdmi and the cable box (incompatible hdmi)   and you will want to change cables.   that means don't use the HDMI and instead use the component cables  they are also HD And look stunning.

Bronze Contributor II
Posts: 372
Registered: ‎09-15-2009
Location: Beaverton OR
0 Kudos

Re: no signal w HDMI and sony Bravia

If your Bravia is like mine, you have to press menu, then external inputs, and choose Video 6 for the rear HDMI input.

"If your problem has been solved, please mark it as such. Don't forget to hand out your Kudos!"
Copper Contributor
Posts: 35
Registered: ‎11-11-2008
0 Kudos

Re: no signal w HDMI and sony Bravia

Most Bravias should automatically pic up the active hdmi input for you.  Try connecting to the Sony update to get the most current filmware for the TV.  If that doesnt work your only options are to call CSR and try to get a new box and hope that one doesnt have handshake issue or use component cables, which can be a pain becaus you need audio cables as well plus the pic is better on HDMI, your final option which I did, is to switch to a tivo unit.  The pic is better on tivo and no handshake problems. 


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411