Customers With Disabilities
  • RESIDENTIAL
  • BUSINESS

    Verizon Business Sites

  • WIRELESS
  • Services  
  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411

     

     

    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice

     

  • Support  

    Community help

     

     

     

     

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies

     

     

    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

     

     

     

     

     

    See what's Trending!

Reply
Admin Emeritus
hollyb
Posts: 98
Registered: ‎10-26-2009
Location: San Diego
0 Kudos

FiOS PHONE - Why do I have static on my phone?

If you are hearing static, make sure that there is not a problem with any of your equipment.


1.    Unplug the phone from its wall jack.
2.    Plug a working phone into the jack.
3.    Check if the static persists.
o    If yes, your next step is to test at your ONT.
o    If no, you have faulty phone equipment.


Static on a cordless phone: If you are using a cordless phone, unplug the phone from the wall outlet and the jack.

If the problem is resolved by removing the phone, refer to your cordless equipment owner's manual or replace the equipment. Worn or old equipment Old phone equipment may affect the quality of your phone service. Check the phone jack If you think that your telephone jack is the problem and you know that your telephone is in good working condition, unplug the phone from the suspect jack. If the phone works properly in another jack, then the suspect jack or the inside wire is the problem.

Upkeep on inside wiring or jacks is the customer's responsibility. Verizon maintains the outside wiring. Repairs for inside wiring or jacks If you have a problem with your inside wiring or jacks, you can choose to fix it yourself, hire a provider of your choice, or contact Verizon to request repair service. A service charge will apply for Verizon Repair assistance.

 

My Verizon

Support Tools

Watch FiOS

Trending

  • Visual 411