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Frontier Transition FAQs

[ Edited ]

On July 1, 2010 Frontier Communications will become the communication and broadband service provider for some customers.  Members impacted by this will be able to view posts but existing My Verizon Residential Community Logins will not work as your My Verizon Account will no longer be applicable.  All service related questions should be directed to Frontier Customer Service at 877-462-8188. 


If you have questions related to the Verizon Community or Forums, please create a new Community Only registration and private message a Verizon Community Administrator or Moderator. 


Your new Verizon Community Only registration will require an email address that has never been used in the forums.


Please see the below answers to some of the most frequently asked questions about the Verizon to Frontier transition:



Why did I receive a letter from Frontier Communications and Verizon talking about changing my provid...


How Will OneBill customers be impacted?


What if I want to stay with Verizon or choose a carrier other than Frontier?


What happens to preferred carrier freezes?


After the Frontier Transition, Will there be changes to my rates or service?


Discontinuation of Verizon Wifi


Who to call for questions about Verizon bill?


Is it legal for you to change my local and long distance carrier without my permission?


What does the Frontier transition mean for my local and long distance service?


I live in Knotts Island, North Carolina; Bluefield or Panther, West Virginia and I did not receive a...


I live in Hematite-Crows, Virginia and I received a letter stating that I will be transitioned to Fr...


Why do I have separate logins for my two homes?


For more information related to the Frontier tranision, please visit:






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