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Frequently Asked Questions

Subject	Author	Kudos	Latest Post
Commercial power failures and FiOS service interruptions	DougVZ	2	‎01-27-2011 08:25 AM by DougVZ
Severe weather reminder for our HSI customers	Heather_VZ	0	‎09-15-2011 10:39 AM by Heather_VZ
Severe weather information for our FiOS customers	Heather_VZ	0	‎09-15-2011 10:38 AM by Heather_VZ
How to Help Those Hit by Hurricane Sandy	Heather_VZ	0	‎10-30-2012 01:54 PM by Heather_VZ
All New My Verizon	Heather_VZ	0	‎01-08-2013 11:01 AM by Heather_VZ
All New My Verizon	Heather_VZ	0	‎01-08-2013 11:01 AM by Heather_VZ
How to Help Those Hit by Hurricane Sandy	Heather_VZ	0	‎10-30-2012 01:54 PM by Heather_VZ
Information on Hurricane Sandy	Heather_VZ	0	‎10-26-2012 02:35 PM by Heather_VZ
Severe weather reminder for our HSI customers	Heather_VZ	0	‎09-15-2011 10:39 AM by Heather_VZ
Severe weather information for our FiOS customers	Heather_VZ	0	‎09-15-2011 10:38 AM by Heather_VZ
My Verizon: Encryption and Securing Your My Verizon Credentials	Jaime_Lee	0	‎06-14-2011 08:29 AM by Jaime_Lee
Commercial power failures and FiOS service interruptions	DougVZ	2	‎01-27-2011 08:25 AM by DougVZ
Verizon In-Home Agent	Jaime_Lee	0	‎06-23-2010 12:03 PM by Jaime_Lee
FiOS Internet - How can I troubleshoot my slow DSL speed?	Doug_VZ	1	‎06-16-2010 11:49 AM by Doug_VZ
Frontier Transition FAQs	Jaime_Lee	0	‎04-29-2010 11:47 AM by Jaime_Lee
FiOS INTERNET - What factors affect the speed of my Internet access?	hollyb	0	‎02-11-2010 03:11 PM by hollyb
FiOS INTERNET - What is spam and how can I prevent it?	hollyb	0	‎02-11-2010 03:09 PM by hollyb
FiOS INTERNET - How can I find my network's SSID and WEP key?	hollyb	0	‎02-11-2010 03:06 PM by hollyb
FiOS INTERNET - Why can't I connect to the Internet?	hollyb	0	‎02-11-2010 03:05 PM by hollyb
FiOS INTERNET - What are my email settings?	hollyb	0	‎02-11-2010 03:01 PM by hollyb
FiOS PHONE- Why do my calls keep dropping?	hollyb	0	‎02-11-2010 02:52 PM by hollyb
FiOS PHONE - What are the star codes for my phone features?	hollyb	0	‎02-11-2010 02:48 PM by hollyb
FiOS PHONE - How do I set up my Home Voice Mail?	hollyb	0	‎02-11-2010 02:36 PM by hollyb
FiOS PHONE - Why do I have static on my phone?	hollyb	0	‎02-11-2010 02:32 PM by hollyb
FiOS PHONE - How come I have No Dial Tone?	hollyb	0	‎02-11-2010 02:29 PM by hollyb
Why can't I watch a program or sporting event?	hollyb	0	‎02-11-2010 02:14 PM by hollyb
How can I view the FiOS TV or VOD schedule online?	hollyb	1	‎02-11-2010 02:13 PM by hollyb
I have to reset my set-top box frequently, is this normal?	hollyb	0	‎02-11-2010 02:10 PM by hollyb
Will resetting my set-top box erase the selections I have programmed into my remote?	hollyb	1	‎02-11-2010 02:05 PM by hollyb
I'm having issues with my set-top box, what can I do?	hollyb	0	‎02-11-2010 02:02 PM by hollyb
How do I log into the wireless Actiontec MI424WR router control panel?	Kathleen	0	‎05-21-2009 04:42 PM by Kathleen
I need to replace the battery back-up (BBU). Where can I get one?	Kathleen	0	‎02-20-2009 12:48 PM by Kathleen
How do I reset my router to the factory default settings?	Kathleen	1	‎02-16-2009 10:12 AM by Kathleen
Having trouble with your Set-Top Box (STB) or onscreen menus?	Kathleen	0	‎02-11-2009 03:15 PM by Kathleen
My TV set doesn't have a picture	Kathleen	0	‎02-11-2009 03:11 PM by Kathleen