$120 Visa Renewal Notice - anyone else feel deceived?
BrianHarg
Enthusiast - Level 3

I received the notice to renew my 2 year contract - keep/upgrade existing triple play bundle (my Internet speed is not an option any more) and receive a $120 Visa card.  Only exceptions noted in the offer letter are 1) if I received $100 from them in the past 9 months or 2) received the Multi-Room DVR for life promotion.  I have done neither.

I go through the whole process and see nothing come up during check out so I jump on chat.  I get informed that since I have one-bill option - I am not eligable.  The one-bill discount is not tied to the $120 Visa card in any way in the offer letter to renew services. 

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