General Residential Products and Services

[#1]

As of this month the bill went up without any notice with $10/month.

It looks that the cost of rental equipment the reason: form 3.99 to 5.99 for a simple adapter and from 9.99 to 11.99 for a HD set top box. And you have to find out on the next bill because there is no communication or explanation. When you call and ask you get a lame excuse that the cost of electronics have gone up.

That is resp. 50% and 20% rental increase. This is a pretty big increase that can hardly be justified. It is even an outrageous increase for equipment that has already been rented for 4 years.

Way to go, Verizon, good policy to get rid of customers!

Thanks very much,  Ger M.

[#2]

Lots of discussion on the increases since they were first mentioned back in March.   I don't think anyone but Verizon thinks they are justified, but other companies have done similarly increased prices for their boxes over the years.

One company even increased the fee for owned equipment so it was the same as rented equipment.

[#3]

I got a notice months ago about an increase via snail mail.

I'd rather pay $2 more then pay $10 more.