Hello,
I recently became a Verizon customer because of the bundle deal offered over the holidays. To purchase the Triple-Play bundle, I had everything ready to in my shopping cart online on the Verizon website. The website clearly indicated the FIOS activation fee was being waived (free). Before placing the order, I called the Verizon service line with a question. While on the phone, the representative offered to place the order for me. I didn't see a reason not to so I agreed to have her place the order for me. I am now being charged a $49.99 activation fee. When I called to inquire, I was told I am being charged the $50 fee because I didn't place the order online!!
Further more, during the call to inquire, when I realized the representative was not going to resolve my issue, I asked to speak to a supervisor. I was told that was not possible.
How do I get this matter resolved? I absolutely feel I should not be charged the $50 activation fee since the original representative never told me that allowing her to place the order versus clicking the submit button was going to cost me $50!
Thanks,
Unhappy Customer
I'm sorry to hear about your recent issue. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've copied your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.
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