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BEING BILLED FOR EQUIPMENT THAT HAS BEEN RETURNED
Derek520
Newbie
‎08-08-2014 11:09 AM

  I DO NOT HAVE TIME FOR THIS NONSENSE. I AM APPLYING FOR A MORTGAGE AND IF THIS AFFECTS MY CREDIT YOU WILL HEAR FROM MY LAWYER. SEE BELOW AS I AM TOO EXHAUSTED TO REPEAT MY COMPLAINTS FOR THE 5TH TIME     

{Edited to comply with the guidelines}

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Re: BEING BILLED FOR EQUIPMENT THAT HAS BEEN RETURNED
ElizabethS
Moderator Emeritus
‎08-08-2014 12:45 PM

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Re: BEING BILLED FOR EQUIPMENT THAT HAS BEEN RETURNED
Verizon_Support
Customer Service Rep
‎08-19-2014 02:04 PM

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
Marcial

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