Better Customer Service

[lambert61]

I have recently been experiencing connectivity issues.  Last week I couldn't connect.  Called Verizon Tech Support SEVERAL times only to be told there was an "outage in the area."  I was told the issue was being worked by Verizon Engineering.  The  rep told me all kinds of things that were not true.  I know, I have the ability to actually SEE what the problems were/are.  Again, this week.  My service went out.  My wife spent 2 hours wasted with a so-called "tech support specialist" who did nothing but send out a new modem (which I still haven't received).  I called Verizon tech support later in the day and was connected to a rep in INDIA.  I took issue with that because I honestly could not understand what she was saying.  I continually asked to speak to another rep and this woman all but REFUSED to transfer me.  I eventually asked for a supervisor which she wouldn't transfer me to a supervisor either.  She so infuriated me that I am absolutely considering cancelling ALL my Verizon services.  I give Verizon a lot of money every month and don't appreciate being treated the way both my wife and I were treated.  When I came home from work today.....WOW!  Magically, WITHOUT A NEW MODEM!!!   I have internet!  ITS A MIRACLE!!  I would love to know what the problem actually was but I know that I will never get the truth from Verizon.  My wife and I are looking to switch to another provider.  Perhaps one that LISTENS to their customers, doesn't blow smoke, and transfers their calls when ASKED TO DO SO.  So sad since Verizon supposedly wants to try and RETAIN customers so badly.  WHY NOT TREAT CUSTOMERS THAT WAY!  Like we actually mean something.  I will also follow up this experience to a letter mailed directly to the CEO/President of Verizon and cc the board.  I'm SURE they would LOVE to hear how Verizon's High Speed Internet Department is handling things and causing customers to RUN away from Verizon.  Good Luck folks.  Your all going to need it.  Jobs are hard to come by anymore. 

[topdog]

I have never talked to a representative from India.  If, I reached a rep. I could not understand, I would politely end the call and call back.  The chance of reaching another rep. you can't understand is nil.

Perhaps, there was an outage.  Why would they lie?  The fact that it came back on almost proves there was a problem which was solved. 

Another alternative is to report your problem on these forums.  That is where most of mine are solved by some very savy customers who are probably morre able than the average representative.