I received a bill from CMR Claims Department for "drop wire" damage to my neighbor's property. They had Verizon installed a short time ago, and the wire appeared on my property leading to their house. The wire is now gone, but Verizon is trying to bill me for it. I didn't take any action to cause the dropped wire. Why should I pay $320.63? What steps can I take to resolve this situation?
Hi JET0529,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Hello JET0529, As stated this issue has been resolved in your private support case. Please let us know if you need anything else.
-Mitchell
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