Bill from CMR

[Judyco1]

I received a bill from CMR claims for a repair. Same story as everyone else. Cable was buried less than two inches, right next to sprinkler line. Now I get this bill. They will not help me. I was transferred 5 times at Verizon. They say it's not only bill , they've never heard of this. Who do I talk to about this.

[LawrenceC · Accepted solution]

Hi Judyco,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Since we have not heard back from you, we have closed out this privates support case, please let us know if you have any additional questions by posting on your original thread. 

-Amanda_M 

[Judyco1]

I was waiting on an answer. I was told the issue was being escalated. What were you waiting on from me?

[Judyco1]

Disappointed in Verizon's lack of customer service.

[LawrenceC]

Hi Judyco,

It looks like an answer was posted in your private support case.  We have reopened your case so that you can see the replies and post any further messages for the agents to review.  Please check your private support thread by following the instructions posted earlier in this thread.