Helllo capi73
Because you are having problems with your order, we have escalated the issue to another department. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
capi73,
Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. Please make a new post anytime you need assistance.
- Joseph_VZ
Start a new topic or ask questions in the open forum.
